Have you ever lost something at Walt Disney World and had to either call or go to Lost and Found to report the lost item? Well, you no longer have to do that.
Walt Disney World Lost and Found has now moved online. The new system is powered by Chargerback. Chargerback also provides lost and found services for airlines and other tourism and entertainment companies.
Starting today, if a guest has lost an item at any Walt Disney World theme park, Disney Springs, Transportation (including busses, monorails and watercraft), ESPN Wide World of Sports Complex or Disney Water Park they will fill out a lost item report here.
Guest will no longer have to visit or phone the Lost and Found center.
Once guests fill out the online form they will receive an email notification with a Lost Item claim number. Disney will then continue to look for the item and provide you with an email update within 48 hours. Disney will contact guests if they that they have found the item or need further information.
Nothing has really changed if guests have lost items at any hotel or on Disney’s Magical Express.
If an item was lost at any resort hotel, please contact the specific resort Lobby Concierge for assistance.
For Disney’s Magical Express please contact (866) 599-0951. If the item was lost over 30 minutes ago, please contact Mears Transportation Group at (407) 423-5566.
If guests aren’t where the item was lost, Disney is asking guests to go to the above link and fill out the online form.
According to Disney policy, highly valuable items (such as wallets, purses, credit cards, prescription glasses and cameras) are held for 90 days.
Items of lesser value (such as sunglasses, hats, toys and clothes) are held for 30 days.