Disney Parks Releases Statement Regarding Reopening of Parks

Earlier today Disney released a statement on their plans and processes for reopening its theme parks.  Although it doesn’t offer any specifics on dates or what specifically they’ll do once the parks do open, it does present the first official details on what Disney is planning.

From Disney Parks Chief Medical Officer Dr. Pamela Hymel:

Dear Guests, 

As you may have heard at Disney’s Q2 FY20 Earnings Results Webcast, our CEO Bob Chapek announced that Shanghai Disney Resort will begin the phased reopening of Shanghai Disneyland on May 11 – an encouraging sign for Disney parks and retail locations all over the world. After so much time at home, I know many of you are eager to enjoy the magic of a Disney parks visit, and we can’t wait to welcome you back.

I’m fortunate to work with Disney’s extraordinarily talented team of health and safety experts who are some of the most experienced in the industry. Together, with our colleagues in operations, and local health and government authorities, we’re evaluating several new and enhanced safety measures to do our part towards helping us stay well while we work, stay, and play at a Disney resort and a Disney store. I’m also working closely with the US Travel Association on a set of guidelines the travel industry may tailor to their individual businesses to help demonstrate that safety of travelers is a top focus.

To that end, I want to share an update with you about our plans and considerations as we prepare for the reopening of our parks, resorts and stores. At Disney, we’re exploring:

  • Phased reopening: We’re looking at all of our locations and how best to begin the reopening process, including a gradual reopening and/or partial reopening of certain locations. For example, the opening of retail and dining locations prior to the opening of our theme parks.
  • Physical distancing and capacity measures: As you can imagine, managing guest density in queues, restaurants, hotels, ride vehicles and other facilities throughout the park and across the resort is a major focus, as we implement physical distancing guidelines based on guidance from health authorities, such as the Centers for Disease Control and Prevention (CDC) and appropriate government agencies. This will likely include implementation of guest capacity measures to comply with state and federal guidelines. We’re also exploring ways to use technology to aid us in these efforts, like with our Play Disney Parks App and through virtual queues at Disneyland and Walt Disney World.
  • Cleanliness and sanitization: We’re planning increased cleaning and disinfection, determining where that should take place (for example, in high-traffic areas), and the cleaning products and processes we’ll use.  
  • Screening and prevention support: We’ll follow guidance from the government and the medical community regarding enhanced screening procedures and prevention measures, including those related to personal protective equipment (PPE), such as face coverings. Some measures, like adding hand sanitizers and hand washing stations across our resorts, have already been implemented.
  • Cast training: We’re further emphasizing our strong culture of health and safety amongst our cast members, and will continue to provide new training and reinforcement as we get closer to reopening.

These are just a few examples of the many areas we are developing plans for, so please keep an eye on our online channels, where we’ll provide more details as we confirm and begin to implement our plans. Given the constantly changing global health environment, these practices may evolve as we consider the latest guidance, but we will share more information with you as we look towards reopening.

In the meantime, our focus remains on the health and safety of the entire Disney community – including the wellbeing of the Cast Members who are caring for and securing our parks and resorts during the closure. We have already implemented a number of enhanced health and safety measures, such as increasing the frequency of cleaning and disinfection in work areas, adjusting practices to promote physical distancing, and providing Cast with access to necessary PPE, including face coverings. We continue to learn from these experiences and will carry these lessons into reopening and beyond.

Finally, I want to recognize the medical professionals working to bring care and comfort in the midst of the coronavirus pandemic. We will continue to do what we can to help support the medical community and our local communities during this time.

We’re looking forward to welcoming all of you back to our Disney parks, resorts and stores. Until we are together once again, we wish you and your families health, hope, and happiness.

Thank you,

signature of Dr. Pamela Hymel

Disney Names Chapek Chairman of Parks and Resorts

BobChapek

Bob Chapek has been named Chairman, Walt Disney Parks and Resorts, it was announced today by Robert A. Iger, Chairman and Chief Executive Officer, and Thomas O. Staggs, Chief Operating Officer, The Walt Disney Company.

A 22-year veteran of The Walt Disney Company, Mr. Chapek has served since 2011 as President of Disney Consumer Products, driving a technology-led transformation of the Company’s consumer products, retail and publishing operations. He assumes his new role effective immediately.

“Under Bob’s leadership, Consumer Products has seen great success, focusing on brands and a franchise-driven strategy while launching new products and retail experiences that combine technological innovation and creativity,” Mr. Iger said. “He is an experienced and versatile executive well-suited to lead Parks and Resorts into the future.”

As Chairman of Parks and Resorts, Mr. Chapek succeeds Mr. Staggs, who was named Disney’s Chief Operating Officer earlier this month. Mr. Chapek will report to both Mr. Iger and Mr. Staggs.

“Bob is stepping into this role at an incredibly dynamic and exciting time for our Parks and Resorts business,” Mr. Staggs said. “The ongoing construction of Shanghai Disney Resort as well as the new Avatar-themed land at Walt Disney World continues an era of unprecedented growth and historic expansion.”

“I am grateful for the many opportunities I have had during my years at Disney, and am thrilled to join the incredible Disney Parks organization,” Mr. Chapek said. “I look forward to working with the remarkably talented team dedicated to creating magical memories for millions of guests around the world.” A successor to Mr. Chapek at Disney Consumer Products will be named at a later date.

Prior to leading Disney Consumer Products, Mr. Chapek served as President of Distribution for The Walt Disney Studios from 2009 to 2011, and was responsible for overseeing the Studios’ overall content distribution strategy across multiple platforms including theatrical exhibition, home entertainment, pay TV, digital entertainment and new media. He also served as President of Walt Disney Studios Home Entertainment, where he spearheaded the successful “vault strategy” for the company’s iconic films and transformed the primary format of home entertainment from DVD to Blu-ray.

Before joining Disney in 1993, Mr. Chapek worked in brand management at H.J. Heinz Company and in advertising at J. Walter Thompson.

Mr. Chapek earned a B.S. in Microbiology at Indiana University Bloomington and an MBA from Michigan State University.

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