Tag: George Kalogridis

George Kalogridis Named Global Ambassador for Walt Disney World 50th Anniversary Celebration

Yesterday Jeff Valle, Walt Disney World President announced on Instagram that former Disneyland and Walt Disney World President, George Kalogridis will serve as the Global Ambassador for Walt Disney World’s 50th Anniversary Celebration.

In the Instagram post Valle stated –

So happy for my hometown friend and longtime colleague, George A. Kalogridis as he’s going to celebrate a major milestone this year. He started his 50-year Disney career as an opening day Cast Member here at WDW in 1971. In addition to currently serving as president of Disney Park’s Segment Development and Enrichment team, he is also Global Ambassador for our upcoming Walt Disney World 50th Anniversary Celebration that kicks off Oct. 1st. He is about to become an even busier man!

Kalogridis previously served for six years as president of Walt Disney World, leading a cast of more than 75,000. He is also a past president of Disneyland Resort.  He began his Disney Parks career in 1971, at the age of 17, as a busboy at Disney’s Contemporary Resort, helping to open Walt Disney World.

Currently, Kalogridis is President of Segment Development and Enrichment for Disney Parks, Experiences and Products.

 

Disney Institute Hosts First-Ever Customer Experience Summit at Walt Disney World Resort

For the first time, Disney Institute will be hosting a Customer Experience Summit at Walt Disney World Resort. For decades, Disney has been fine-tuning the art of customer service, ensuring the guest is at the heart of everything. This one-of-a kind event will give participants a peek behind the unique brand of Disney magic and help transform the way they think about their own customer experience.

The Customer Experience Summit will take place at Disney’s Grand Floridian Resort & Spa from Aug. 22-25, 2016. The multi-day summit is a fully immersive learning event that will offer attendees a first-hand look at Disney business insights and best practices in leadership, service and employee engagement. Guests will learn how these critical customer experience elements can be adapted and applied to their own customer interactions.

The Summit will also offer guests unique field experiences throughout the Walt Disney World Resort theme parks where they will observe the Disney customer experience concepts, in action. Disney senior executives will share real-world examples of how they bring the Disney approach to life every day. The Summit keynote speakers include:

  • George A. Kalogridis, president, Walt Disney World Resort.
  • Karl Holz, president, New Vacation Operations and Disney Cruise Line.
  • Paul Richardson, senior vice president, human resources, ESPN and chief diversity officer, The Walt Disney Company.

“This is a great chance for participants to learn from senior Disney executives how we create and deliver a customer experience that consistently exceeds expectations,” said Jeff James, vice president and general manager, Disney Institute. “The summit will be unlike any other, actively engaging attendees in our parks and resorts operation.”

For more details and to register visit: DisneyInstitute.com. Registration fees include conference materials, guided field experiences within the operation and select meals.

To find upcoming Disney Institute business training and professional development experiences, including those offered in Spanish, as well as our year-round courses offered at the Walt Disney World Resort in Florida, the Disneyland Resort in Californiaand Aulani – A Disney Resort and Spa in Hawaii, visit: DisneyInstituteCourses.com.

About Disney Institute
As the trusted, authoritative voice on the Disney approach to customer experience, Disney Institute uses business insights and time-tested examples from Disney parks and resorts worldwide to inspire individuals and organizations to enhance their own customer experience using Disney principles as their guide.

For nearly three decades, Disney Institute has helped professionals discover ways to positively impact their organizations and the customer they serve through immersion in leadership, service and employee engagement. Unique to Disney Institute is the opportunity to go behind the scenes in a “living laboratory” to observe firsthand how Disney methodologies are operationalized and how they can be adapted and applied to any work environment.

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