Disney Releases Statement Regarding Disney Skyliner Closure

Yesterday Disney finally issued a statement regarding the “malfunction” that occurred last week on October 5th.

In the statement Disney states….

Following a complete review with the manufacturer, we’ve made adjustments to our processes and training, and we are improving how we communicate with guests during their flight with Disney Skyliner. We again offer our deepest apologies to the guests impacted by the malfunction that resulted in extended operating delays on Oct. 5.

Beginning today (October 15), guests may travel aboard Disney Skyliner from 8 a.m. to 10:30 p.m. However, system updates later this week will result in the following modified operating hours for Oct. 16-18:

Oct. 16: The Disney Hollywood Studios line will be closed while the other two lines will be available from 1 p.m. – 10:30 p.m.
Oct. 17-18: All lines will be open from 1 p.m. – 10:30 p.m.
Similar to ski lift systems, Disney Skyliner may slow or come to some stops during the ride, particularly when we need to accommodate guests who require additional time to load their cabin. We want to assure you that the comfort of every guest is important to us.

As a reminder, Disney Skyliner connects Epcot and Disney’s Hollywood Studios to four Disney resort hotels: Disney’s Art of Animation Resort, Disney’s Pop Century Resort, Disney’s Caribbean Beach Resort (and the forthcoming Disney’s Riviera Resort, a Disney Vacation Club resort set to open Dec. 16, 2019).

We greatly appreciate your ongoing patience and understanding, and we look forward to welcoming you back aboard Disney Skyliner.

Without saying so, it sounds like it to me that they’re blaming this on “Cast Member Error” related to either training or their loading/unloading procedure….or both.

While it’s great to finally see some sort of an official statement, the fact that it took ten days from the date of the incident to get anything other than a brief statement indicating that there was a “malfunction” I find alarming and bad guest relations.

It’s quite apparent to me, at least, that whatever testing they conducted, and more specifically the “soft opening” with actual guests was inadequate.  Let’s hope Disney has learned their lesson from this.  I understand that accidents happen, but it’s how a company handles the communication with customers, or in Disney’s case guests, is crucial.  I don’t think anyone can commend Disney on how this was “handled.”

Disney Skyliner Remains Closed

The Disney Skyliner remains closed after a collision of a few of the gondolas in the Riviera Resort station Saturday night. Reedy Creek Emergency services used scissor lifts to evacuate stranded guests.  Some guests were posting on Twitter that they had been stranded up to three hours.

Other than a single statement Disney, they’ve been pretty mum on what happened and when the Skyliner will resume operation.

In a statement Disney stated,

“One of the three Disney Skyliner routes experienced an unexpected downtime Saturday evening. As a result, the Skyliner will be closed while we look into the details surrounding this downtime. We apologize for this situation, and we are working with each guest individually regarding impacts to their visit with us.”

According to reports, Cast Members at the Epcot station have said that they expect the Skyliner to be closed through at least Tuesday, although no decision on a reopening date has yet been made at this time.

Disney is suggesting that guests use other modes of transport, including the walkway, Friendship boats and busses.

There are things about this all that are bothering me about all of this.

While I appreciate that Disney is investigating this and trying to figure out what happened and insuring that it’s fixed and doesn’t happen again, Disney’s statement comes off…at least to me…that this isn’t as big of a deal as it really appears to be…almost like, “No Biggie.” Disney terms this collision as a “malfunction” and nothing more.

It needs to be stated that I have not ridden the Skyliner yet.  I’ve only seen the videos of people riding it.  So I have no first-hand experience with it.

Whether this was Cast Member error or a serious malfunction of the system, what bothers me most about this is that they Disney Skyliner system had not been running “live” even a week when they happened.  Yes…less than a week!  Nothing is failure proof….but how does something like this happen this soon into its implementation.

Now comes up the topic of testing.  Unless something broke….how was this not picked up during the months of testing?

Disney also assured guests that in the event of a problem that they had procedures in place to evacuate guests in a timely manner.  I’m sorry…but nearly three hours is not “in a timely manner,”  it just isn’t.

While a lot of the Disney fandom is still excited about the Disney Skyliner, Disney is going to have to do some fancy spinning and public relations in order to assure guests, especially guests who were hesitant to begin with that the system is safe and in the event that something happens that they won’t be stranded for hours.

 

Pictures, Videos and More Pictures…Oh My!

I first of all would like to apologize for not posting anything for a few months, but things have been a little hectic around here.  I was away at the D23 Expo in late August and visited the Disneyland Resort on that trip.  Immediately after I got home we had to take my daughter back to college.  Along with this…since I don’t due rumors and try to stay away from speculation the Disney news cycle kind of dried up just prior to the Expo.

When I go to the Disney parks….I take pictures and videos….a LOT of pictures.  It takes me a while to process all of these images and videos…because there are a lot and because processing the images around my job that pays the bills and allows us to eat.  I know….I need to re-evaluate my priorities…right?

Anyhow….I promise to get back into the swing of things and start posting again…very soon.

In the mean time, here are links to a collection of images and videos that I took while at Disneyland, Disney California Adventure, and the D23 Expo 2019.  Enjoy!

Videos

Disneyland Resort/D23 Expo in Black & White

Disneyland Resort

D23 Expo 2019

 

Walt Disney World Announces Magic Kingdom Attractions Getting New Holiday Twists for Mickey’s Very Merry Christmas Party

What is better than Christmas in July?  Christmas in July news for Walt Disney World!

For the first time during Mickey’s Very Merry Christmas Party, some Magic Kingdom attractions will be receiving special enhancements just for the holidays!

In Tomorrowland, Monsters Inc. Laugh Floor will have a new show as the crew is putting some “Ha Ha Ha” in their “Ho Ho Ho” into the show.  

When guests get behind the wheel at the Tomorrowland Speedway, they’ll find that they will be cruising a festive freeway filled with thousands of lights and stylized décor.  Space Mountain launches will be launching guests on a trippy jaunt through the cosmos, filled with dazzling lighting and high-energy holiday tunes.

The Mad Tea Party in Fantasyland becomes a wild and wacky Christmas party, as guests spin their teacups to one of four new holiday combos of lights and music.

Also happening will be the brand new “Minnie’s Wonderful Christmastime Fireworks” show.  Of course there will be plenty of returning favorites like “A Frozen Holiday Wish,” “Mickey’s Most Merriest Celebration,” “A Totally Tomorrowland Christmas,” Club Tinsel, the Disney Junior Jingle Jam and “Mickey’s Once Upon a Christmastime Parade,” not to mention the complimentary treats and a magical snowfall on Main Street, U.S.A.

Walt Disney World Announces Date That Skyliner Takes Flight

A new era in Disney transportation is right around the corner!

Today Walt Disney World announced that on September 29th, the Disney Skyliner gondolas will officially begin transporting guests around Walt Disney World Resort.

In the Disney fan community, this date is possibly the most anticipated, just short of when Star Wars: Galaxy’s Edge was opening.  Now that I think about it, since SWGE opening was announced a few weeks ago, this probably was the currently most anticipated.

Disney Skyliner will connect Disney’s Hollywood Studios and Epcot to four of its resort hotels: Disney’s Art of Animation Resort, Disney’s Pop Century Resort, Disney’s Caribbean Beach Resort and the new Disney’s Riviera Resort which is scheduled to open in December 2019.

The gondolas will feature graphics based on Disney films, attractions and characters. Disney has previously featured a few of the character cabins on the Disney Parks Blog, including those with Mickey Mouse, Minnie Mouse, Pluto and Chip & Dale.

Some of the other Disney themes featured will include:

  • “Coco”
  • Goofy, Pete, Horace Horsecollar and Clarabelle Cow
  • “Finding Dory”
  • Haunted Mansion
  • “Monsters, Inc.”
  • Pirates of the Caribbean
  • “Ratatouille”

Walt Disney World Announces a Number of Closures and Relocations in Epcot’s Future World Transformation

Walt Disney World has announced that there will be a number of relocations and closures related the the re-imagineering of Epcot’s Future World.  If you are heading to Walt Disney World this fall or winter be aware of the information listed below.

Disney has confirmed the following….

Closing on September 8th, 2019 –

Art of Disney – eventually moving to Heritage Manor (American Adventure)

Fountain of Nations

Innoventions East – Colortopia and Nanooze Break

Epcot’s Character Spot (Innoventions East) –

  • Mickey and Goofy will be moving to Imageworks
  • Minnie will be moving to the World Showcase Gazebo
  • Daisy Duck will be moving to The American Adventure
  • Joy, Sadness & Baymax will be moving to a location yet to be announced

Closing Late Fall 2019 –

  • Fountain View (Starbucks)
  • Club Cool
  • Pin Central will operate temporarily from a new location while refurbishment is underway
  • Camera Center will close to become a new home for Pin Central.

Closing Winter 2019 –

  • MouseGear to be Re-Imagineered (will be relocated to a temporary location)
  • Electric Umbrella (new dining location coming later)

 

Space-Themed Restaurant to Open in Epcot Later This Year

Some people go to Walt Disney World for the attractions, others go for the food.  Some will say that food at the Disney parks is an attraction.

Well, if you’re a fan of eating at Walt Disney World, Disney has announced that Epcot’s space-themed restaurant will open later this year.

The restaurant was initially announced last summer. Disney has not announced a name for the new restaurant either.  And, so far, few details have been shared about its menu or price point.

The new Epcot establishment is going up in Epcot’s Future World, in a space between Test Track and the Mission: Space attractions.

According to Disney…

“No dining experience on Earth can match what’s in store, because this new restaurant will take you into outer space for incredible dining experiences that are out of this world.”

Patina Restaurant Group will be operating the table-service restaurant.  It has “developed a menu that features internationally inspired cuisine, more than 1,000 bottles of the world’s finest wines and a wide selection of craft beer,” according to Disney. Patina says the executive chef will be Theo Schoenegger who created the cuisine.

Patina also operates the Epcot restaurants Tutto Italia and Via Napoli in the Italy pavilion plus Disney Springs restaurants including Morimoto Asia, Edison, Maria & Enzo’s, Pizza Ponte and Enzo’s Hideaway.

I don’t know about you, but I cannot wait to eat here.  When it does open I expect it to be very popular and it will be a hard reservation to get initially.

We Say….IT’S NOT US!

Earlier today a website that sounds very close to our site reported another in a series unsubstantiated rumors and for the second time in a few weeks got called out by Disney and the Disney Parks Blog that the rumors were false and what was reported isn’t going to happen.  Yes….you read that right…Disney called them out.  Think about that.

What I want to assure you all is….IT’S NOT US!

It’s not what we do here.  We report the news and my take on those stories.  We don’t do rumors.  I don’t report news or even anything that sounds like a rumor unless it comes directly from Disney or is independently reported by at least two sources (and I mean independent sources, not two sources citing the same original source).

I value your time, intelligence and business.  I’m not going to waste my time and yours reporting a rumor that came from some Disney Transportation driver’s third cousin’s hair stylist.  Also….I don’t want to piss off the mouse.

Again, thank you for visiting this site.

Walt Disney World Increases Prices on Annual Passes and Overnight Parking

Ahead of today’s opening of bookings for 2020 and Star Wars: Galaxy’s Edge   opening on August 29th, Walt Disney World significantly increased the prices on their annual passes overnight.

Perhaps hardest hit were out-of-state Annual Passholders. Florida residents’ and DVC members’ prices are still markedly lower but have increased as well.

Here’s the breakdown (you may want to sit down for this) –

Non-Resident Annual Passholder (Pre-Tax) –

Platinum New  – was $894  now $1119 (25.2% increase)

Platinum Renewal – was $759 now $951 (25.3%)

Platinum Plus New – was $994 now $1219 (22.6%)

Platinum Plus Renewal – was $844 now $1036 (22.7%)

Florida Resident and DVC Member Annual Passholder (Pre-Tax) –

Silver (FL Resident) New – was $479 now $519 (8.4%)

Silver (FL Resident) Renewal – was $407 now $441 (8.4%)

Gold New – was $609 now $699 (14.8%)

Gold Renewal – was $517 now $594 (14.9%)

Platinum New – was $749 now $899 (20.0%)

Platinum Renewal – was $636 now $764 (20.1%)

Platinum Plus New – was $849 now $999 (17.7%)

Platinum Plus Renewal – was $721 now $849 (17.8%)

So what do you get with your Walt Disney World Annual Pass?

The passes get you access to the applicable parks for the year, effectively giving you a park hopper. They’ll also get you certain discounts on food and nonalcoholic beverages and merchandise, special event ticket discounts, and AP resort room offers. By having an annual pass you will also get access to exclusive Passholder merchandise, early runDisney registration, certain VIPassholder ticketed events, and giveaways,  such as car magnets and other items given out during Epcot’s festivals.

While not a direct monetary value, but we should also mention that when the parks reach capacity the current process is to restrict entry in four phases, AP holders are not blocked from entering the parks until the fourth and last phase. So AP holders are effectively given preferential treatment on the parks’ most crowded days.

By being a Passholder (or DVC member or Florida resident) you also have access to the Tables In Wonderland card, which currently costs $150. TIW gets you 20% off food and drinks (including alcohol) at most table service restaurants on property and some others. That adds up quickly, especially as a local.

Also announced today was that Walt Disney World is increasing the prices for overnight parking at its resorts.

For reservations made before June 18, 2019 for arrivals in 2019 or 2020:

  • Disney Value Resorts: $13 per night
  • Disney Moderate Resorts: $19 per night
  • Disney Deluxe and Deluxe Villa Resorts: $24 per night

For reservations made on or after June 18, 2019 for arrivals in 2020:

  • Disney Value Resorts: $15 per night
  • Disney Moderate Resorts: $20 per night
  • Disney Deluxe and Deluxe Villa Resorts: $25 per night

Guests with cars staying at the Value Resorts seem to be getting hit the hardest with a 15.4% increase.  Guests staying at a Moderate and Deluxe resort will be seeing rates increased by 5.2% and 4.2% respectively.

Disney Announces Limited Time Merchandise for D23 Expo

Yesterday D23 announced the limited time merchandise that will be available at D23 Expo 2019 at the Anaheim Convention Center August 23-25, 2019.

ShopDisney.com | Disney store
Home to the widest assortment of Disney merchandise for everyone in the family, D23 Expo 2019 merchandise will give fans a wide variety of specially curated collections and limited-edition (LE) series with a behind-the-scenes twist. Honoring some of Disney’s biggest legacies, here is a snapshot of what fans will see:

  • Disney Designer Collection: Midnight Masquerade Series – The fan-favorite series returns with a new twist and features doll sets of Tiana and Naveen, Giselle and Edward, and Aurora and Phillip. Rapunzel, Belle, Meg, Cinderella, and Esmeralda will also be included. In addition to dolls, fans can pick up pin sets, stationery, mug and plate sets, and more
  • Legacy Collection – This LE collection will celebrate anniversaries and milestones for some of the most beloved Disney characters and films including:
    • Donald Duck 85th – Plush, collectible pins, a retro T-shirt, varsity jacket, hat, and more
    • Silly Symphony 90th – Spirit Jersey shirt, retro T-shirt, pins, and more
    • The Lion King 25th – Celebrate the wonder that is The Lion King with LE collectibles, plush, litho set, and more
  • The Little Mermaid 30th – Celebrate 30 years of The Little Mermaid with journals, ornament sets, pins, apparel, dolls, and more
  • Disney•Pixar
    • Take home a LE “Talking Woody,” “Talking Jessie,” and “Talking Bullseye,” along with a LE plush set of Ellie and Carl in their “Adventure Book” and much more
  • Backstage Collection – Go “Backstage” for a behind-the-scenes look into DisneyPixar, Marvel, Lucasfilm, and Walt Disney Animation Studios to celebrate the artistry, legends, and rich heritage of The Walt Disney Company.
    • Disney Backstage Collection Subscription Box – D23 Expo guests will be among the first to see and order the new Disney Backstage Collection subscription box, which celebrates the artistry of Disney through limited-release T-shirts, pins, and more, delivered to your doorstep—all in a custom-designed package.
    • Walt Disney Animation Studios “Under the Hat” – LE Wreck-It Ralph Shadow Box, mug, and sketchbook
    • Disney•Pixar “Under the Lamp” – Pixar campus hat, fleece, tiki crew mug, and more
    • Lucasfilm “Behind the Force” – All-new crew jacket and hat along with a LE “Java the Hutt” T-shirt, mug, and more
    • Marvel “Behind the Hero” – A LE Black Panther Shadow Box, hat, and more
  • Mickey Mouse Shufflerz – Fans can extend their “Mickey Mouse Memories” collections with the new Mickey Mouse Shufflerz that highlight Mickey through the years—pressing the top of the figures 10 times causes them to “shuffle” along their way! Pick up the LE 13-pack or single figures.

The Dream Store
Jam-packed with D23 Expo 2019-themed official merchandise and other specialty items from Disney Theme Park Merchandise, The Dream Store returns with something magical for Disney fans of all ages. This year, guests will discover whimsical assortments inspired by the Dapper Dan’s, Main Street, U.S.A., and iconic Mickey balloons on a variety of items including apparel, art and collectibles, accessories, pins, and more! The Dream Store is a Disney enthusiast’s dream come true. Highlights include:

  • Dapper Dan’s – This collection features a “Dapper Dress” from Her Universe along with adult T-shirts, a Spirit Jersey shirt, pins, plush, Funko POP figures, and much more
  • Mickey Balloons – Evoking the feeling you get as you stroll down Main Street, U.S.A., the Mickey Balloons lend their iconic look to an assortment that includes adult apparel, a Spirit Jersey shirt, skirt from Her Universe, hats, mugs, accessories, and more
  • Official D23 Expo 2019 Gear – Swing by to grab official 2019 D23 Expo gear and apparel including T-shirts, a Lounge Fly mini-backpack, hat, pins, and more!

Mickey’s of Glendale
Mickey’s of Glendale, the Walt Disney Imagineering store, returns with two stores for three days only for D23 Expo attendees at the Anaheim Convention Center:

  • Mickey’s of Glendale Main Store – Mickey’s of Glendale will feature exclusive merchandise designed by Imagineers, including hats, T-shirts, accessories, and more. Additionally, Guests will have the opportunity to shop limited-edition collectibles celebrating Walt Disney Imagineering’s heritage.
    • Attraction Quote T-Shirt Collection– An assortment of T-shirts that let fans celebrate the most iconic quotes from their favorite attractions through bold graphics.
  • Mickey’s of Glendale Pin Store – Disney pin enthusiasts will want to stop by the Mickey’s of Glendale Pin Store, which will feature a large assortment of limited-edition pins.

The merch that I’m curious about is what will Dream Store.  Why?  Because I like me some “Expo Exclusive” stuff and over the past five Expos it’s the only store I’m sure that I’ll get into.  I usually get an Expo shirt, but I’ll admit I’m not really excited about a black shirt.  I hope they have other colors.

 

While the Disney Store appears to have some nice items, I have yet to make it into that store…ever!  So, I’m not getting too excited about anything there.  If I manage to get into that store finally, I’ll worry about it then.

It’s nice to see that Mickey’s of Glendale is separating the store into a pin store and a store for everything else.  I’ve only gotten into that store once, so maybe this is the year I return.

While a lot of the merch looks nice…nothing right now is jumping out at me as a “must have.”  I’m sure I’ll buy something though.

The stores are very popular, so if you’re going to D23 Expo along with the panels, shopping is something you have to plan for and figure out when to try to get into whichever store you want to try to get into.